Terms & Conditions

Effective Date: 21 May 2026 | Last Updated: 21 May 2026 | Version: v1.0

Introduction

These Terms & Conditions govern your use of the Empowr CIC website (empowrcic.org) and your participation in our programmes and activities. By using our website or booking a place on one of our programmes, you agree to these terms.

Please read them carefully. If you have any questions, contact us at enquiries@empowrcic.org before booking.

1. About Us

Empowr CIC Community Interest Company registered in England and Wales Company Number: 13660924 Registered Office: Crown House, 27 Old Gloucester Street, London, WC1N 3AX Contact: enquiries@empowrcic.org

2. Using Our Website

Permitted Use

You may use empowrcic.org for lawful, personal, non-commercial purposes. You must not use our website:

• In any way that breaches any applicable law or regulation
• In any way that is fraudulent, harmful, or misleading
• To transmit unsolicited or unauthorised advertising material
• To attempt to gain unauthorised access to any part of our website or systems

Intellectual Property

All content on this website — including text, images, logos, and programme descriptions — is owned by or licensed to Empowr CIC. You may not reproduce, distribute, or modify any content without our prior written permission.

External Links

Our website contains links to external sites (including our Empowr Heroes donation platform and social media profiles). We are not responsible for the content or practices of those external sites.

Website Availability

We aim to keep our website available at all times but do not guarantee uninterrupted access. We may suspend the website for maintenance or update without notice.

3. Programme Booking and Participation

Booking

Bookings are made through our programme booking system. A booking is confirmed once you receive written confirmation from us. Places are subject to availability and are not guaranteed until confirmed.

Age Requirements

Some programmes have minimum age requirements. These are stated on the relevant programme page or booking form. Where a participant is under 18, a parent or guardian must complete the booking on their behalf and accept these terms.

Health and Ability

By booking a place, you confirm that the participant is in suitable health and physical condition to take part in the programme. If the participant has any health conditions, injuries, or accessibility requirements that may be relevant, please inform us at the time of booking so we can make appropriate arrangements.

We reserve the right to refuse participation or ask a participant to leave a session if we believe their health or safety — or the safety of others — is at risk.

Conduct

All participants are expected to:

• Treat coaches, staff, and other participants with respect
• Follow the instructions of coaches and session leaders at all times
• Behave in a way that is safe, considerate, and inclusive
• Adhere to our programme-specific rules (see Programme Policies)

We reserve the right to remove any participant from a session or programme without refund if their conduct is unsafe, disrespectful, or disruptive.

Cancellation by You

Cancellation terms vary by programme type. Specific cancellation terms will be communicated at the time of booking. Where no specific terms are stated:

• Cancellations made more than 48 hours before a session: full refund or credit
• Cancellations made within 48 hours of a session: no refund

Cancellation by Us

We reserve the right to cancel or reschedule any session due to circumstances outside our control (including adverse weather, venue issues, or insufficient bookings). Where we cancel a session, we will offer a full refund or alternative date. We are not liable for any other costs incurred as a result of a cancellation.

4. Liability

Our Liability

Empowr CIC takes all reasonable precautions to ensure the safety of participants. We carry appropriate public liability insurance.

However, participation in physical activities carries inherent risks. We are not liable for any injury, loss, or damage arising from participation in our programmes, except where this is caused by our negligence or breach of statutory duty.

Nothing in these terms limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

Your Responsibility

You are responsible for ensuring that participants are appropriately prepared for sessions — including wearing required protective equipment (see Programme Policies) and following the instructions of session leaders.

5. Photography and Media

Empowr CIC may take photographs and video at sessions and events for use in our communications. See our Photography & Media Consent Policy for full details of how consent is obtained and how images are used.

6. Privacy

We handle your personal data in accordance with our Privacy Policy, which is available at legalhub.pecuvate.com.

7. Changes to These Terms

We may update these terms from time to time. The current version is always available on our website. Continued use of our website or participation in our programmes following an update constitutes acceptance of the revised terms.

8. Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

9. Contact Us

Email: enquiries@empowrcic.org

Empowr CIC Crown House, 27 Old Gloucester Street London, WC1N 3AX